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Latest CIS-CSM Test Preparation, CIS-CSM Regualer Update

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an important certification for professionals seeking to enhance their knowledge and skills in customer service management. CIS-CSM exam covers a wide range of topics and is designed to be comprehensive and challenging. Passing the exam validates the expertise of the holder in the field of customer service management and provides a competitive advantage in the job market.

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam consists of 60 multiple-choice questions that must be completed within 90 minutes. CIS-CSM exam is conducted online, and candidates can take it from anywhere in the world. To pass the exam, candidates must score at least 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which the candidate must recertify to maintain their credentials.

ServiceNow CIS-CSM Exam is designed for individuals who want to establish their proficiency in implementing and configuring the ServiceNow Customer Service Management (CSM) application. CIS-CSM exam validates the ability of the candidates in effectively implementing CSM solutions and leveraging the ServiceNow platform to improve customer satisfaction.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q191-Q196):

NEW QUESTION # 191
In the 'Action Status' column on a case list, what does a blue indicator dot mean?

A. Needs attention
B. Blocked externally
C. Blocked internally
D. Work in progress

Answer: A

NEW QUESTION # 192
Out-of-the-box. cases are automatically closed after how many days?

A. 5 days
B. 3 days
C. Cases are not automatically closed by default
D. 10 days

Answer: C

NEW QUESTION # 193
What action is required to enable agents to create an incident record for a case?

A. They must be assigned with the sn_customerservice.itsm_contributor role
B. They must be assigned with the read role for incident
C. They must be assigned with the snc_intemal role
D. They must be assigned with the itil role

Answer: D

NEW QUESTION # 194
From a security perspective, scoping brings several benefits: (Choose two.)

A. IT can manage and control the pace of the CSM teams because dependencies have been put in place
B. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals
C. Improves instance security by limiting accessibility to other applications on the instance
D. The scope holds the records and acts as a container for the desired Customer Service Management Applications

Answer: C,D

NEW QUESTION # 195
What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:

A. Assign additional configurable attributes
B. Group it with similar products in an existing table
C. Add a table extends to the Product Model or child tables.
D. Modify the existing product data model

Answer: C

NEW QUESTION # 196
......

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